The Billing Settings page allows you to manage your PawPlacer subscription, view current plan details, and make changes to your billing information.
Overview
PawPlacer offers different subscription plans to meet the needs of organizations of various sizes. From the Billing Settings page, you can view your current plan, upgrade or downgrade as needed, and manage your payment information.
Managing Your Subscription
Viewing Current Plan
When you access the Billing Settings page, you'll see information about your current subscription:
- Plan Name - Your current subscription tier (e.g., Medium, Large)
- Billing Cycle - Whether you're billed monthly or annually
- Next Billing Date - When your next payment will be processed
- Amount - How much you'll be charged on your next billing date
If you have a complimentary subscription, you'll see a message indicating your premium access is active and ready to use.
Changing Your Plan
To change your subscription plan:
- If you don't have a subscription yet:
- Select your preferred plan tier (Medium or Large)
- Choose your billing cycle (Monthly or Yearly)
- Click "Subscribe" to proceed to the checkout process
- If you already have a subscription:
- Use the Billing Portal to make changes to your plan
- Your changes will take effect at the end of your current billing cycle
Accessing the Billing Portal
If you're a current subscriber:
- Click the "Manage Subscription in Billing Portal" button
- You'll be directed to a secure billing management interface
- From there, you can:
- Update payment methods
- Change your subscription plan
- Update billing information
- View payment history
- Download invoices
Permissions
Only users with billing management permissions can access and modify billing settings. Typically, this is restricted to account administrators or owners.
Payment Methods
PawPlacer securely processes payments through Stripe. We don't store your payment information on our servers.
Alternative Payment Options
If you prefer not to use a credit card, PawPlacer offers alternative payment methods:
- For information about paying via Bitcoin, click the "Pay with Bitcoin" link on the Billing Settings page
- For other alternative arrangements, please contact our support team
Complimentary Subscriptions
Some organizations may qualify for complimentary access to PawPlacer:
- If you have a complimentary subscription, your Billing Settings page will indicate this status
- You won't need to enter payment information or manage billing cycles
- If you have questions about your complimentary access, contact our support team
FAQ
Will my service be interrupted if I change plans? No, your service will continue uninterrupted when changing plans. New plan features and limitations will take effect at the start of your next billing cycle.
How do I cancel my subscription? You can cancel your subscription through the Billing Portal. Access it by clicking the "Manage Subscription in Billing Portal" button.
What happens if my payment fails? We'll attempt to process your payment multiple times and notify you of any issues. Your account will remain active during this grace period, giving you time to update your payment information.
Can I get a refund? Refund policies are outlined in our Terms of Service. Generally, prorated refunds may be available for annual subscriptions. Please contact support for specific situations.