Setting Up PetLink
Before you can register microchips, you need to connect your PetLink shelter account to PawPlacer.
Configuring Your Credentials
- Navigate to Settings > Microchip Registry (marked as Beta)
- Find the PetLink Connection section
- Enter your PetLink shelter email address
- Enter your PetLink password
- Click Test Connection to verify your credentials
- If the test succeeds, click Save
After saving, your password is encrypted and stored securely. It will never be displayed again; if you need to change it, enter the new password and save.
What the Connection Test Checks
When you click Test Connection, PawPlacer verifies:
- Your email and password are correct
- The account is a PetLink Animal Professional (Shelter) account
- API access is enabled on the account
If the test fails, you'll see a specific error message explaining what needs to be fixed.
Common Setup Issues
| Issue | Solution |
|---|---|
| "Invalid credentials" | Double-check your email and password by logging into petlink.net directly |
| "No API access" | Contact PetLink support at 1-877-PETLINK to have API access enabled on your shelter account |
| "Not a shelter account" | Make sure you're using your organization's Animal Professional account, not a personal pet owner account |
After Setup
Once connected, the Microchip Registrations section becomes available on the same page. You'll see an Add Microchip button to start your first registration.