Automatic Adoption Confirmation Emails
When an adoption is successfully completed, PawPlacer automatically sends a confirmation email to the adopter, provided they have an email address in their profile.
Email Content
The adoption confirmation email includes:
Header Section
- Your organization's name and logo
- A welcoming message
Adoption Details
- Adopter's name
- Date of adoption
- Adoption ID (for reference)
- Names of adopted pet(s)
Payment Summary
- Adoption fee amount
- Donation amount (if applicable)
- Total amount paid
- Payment method used
Additional Information
- A thank you message
- Basic care reminder
- Your organization's contact information
- Any follow-up instructions
Email Customization
You can customize adoption confirmation emails from Settings → Email Templates. The template includes variables that pull from:
- Your organization information (name, logo, contact details)
- The specific adoption details (pets, fees, dates)
Use the preview tool to confirm layout and variable placement before enabling the template.
Email Delivery
Adoption emails are sent:
- Immediately after the adoption is successfully processed
- To the email address listed in the adopter's profile
- From PawPlacer's notification email address
Email Troubleshooting
If adopters report not receiving confirmation emails:
- Check that the correct email address is entered in their profile
- Ask them to check spam or junk folders
- Verify that the adoption was successfully completed in the system
Technical Details
Behind the scenes, PawPlacer's email system:
- Triggers an email when an adoption record is created
- Retrieves adoption details from your database
- Formats the email using a responsive HTML template
- Sends the email through a reliable delivery service
- Tracks delivery status (though delivery reports are not currently visible in the interface)
Email Accessibility
PawPlacer's adoption emails are designed to be:
- Mobile-friendly
- Compatible with screen readers
- Clearly formatted for easy reading
Next Steps
After an adopter receives their confirmation email, they'll have a permanent record of their adoption. For questions about managing adoption records on your end, see the Managing Adoption Records guide.