Adoption Email Notifications

PawPlacer's email notification system keeps adopters informed throughout the adoption process. This guide explains how these notifications work and what adopters can expect to receive.

Automatic Adoption Confirmation Emails

When an adoption is successfully completed, PawPlacer automatically sends a confirmation email to the adopter, provided they have an email address in their profile.

Email Content

The adoption confirmation email includes:

Header Section

• Your shelter's name and logo
• A welcoming message

Adoption Details

• Adopter's name
• Date of adoption
• Adoption ID (for reference)
• Names of adopted pet(s)

Payment Summary

• Adoption fee amount
• Donation amount (if applicable)
• Total amount paid
• Payment method used

Additional Information

• A thank you message
• Basic care reminder
• Your shelter's contact information
• Any follow-up instructions

Email Customization

The content of adoption emails pulls from:

1. Your shelter information (name, logo, contact details)
2. The specific adoption details (pets, fees, dates)
3. System-generated content that's consistent across all emails

Currently, email templates are standardized across the PawPlacer platform to ensure professional formatting and complete information.

Email Delivery

Adoption emails are sent:

1. Immediately after the adoption is successfully processed
2. To the email address listed in the adopter's profile
3. From PawPlacer's notification email address

Email Troubleshooting

If adopters report not receiving confirmation emails:

1. Check that the correct email address is entered in their profile
2. Ask them to check spam or junk folders
3. Verify that the adoption was successfully completed in the system

Technical Details

Behind the scenes, PawPlacer's email system:

1. Triggers an email when an adoption record is created
2. Retrieves adoption details from your database
3. Formats the email using a responsive HTML template
4. Sends the email through a reliable delivery service
5. Tracks delivery status (though delivery reports are not currently visible in the interface)

Email Accessibility

PawPlacer's adoption emails are designed to be:

• Mobile-friendly
• Compatible with screen readers
• Clearly formatted for easy reading

Next Steps

After an adopter receives their confirmation email, they'll have a permanent record of their adoption. For questions about managing adoption records on your end, see the Managing Adoption Records guide.